Testimonial: Central Highlands Water

Adept Risk Solutions was engaged by Central Highlands Water in mid-2019 to streamline and improve the numerous safety focussed operating procedures in the Environmental Services team.  Instead of jumping straight to ‘solution mode’ Ashley and his team took the time to fully understand our safety system and deliver a ‘value add’ solution that best helps support CHW on its journey from a compliance-based safety culture to a proactive safety culture.


City Traffic at Night
Zero Waste Store
Transport Infrastructure

Adept conducted a review and gap analysis of the safety management system against the requirements of AS4801 OH&S Certification of a client in the transport sector.  The objective was to identify whether the safety management system scope and design supported a safe system of work for employees and contractors of the business. 


As part of the work, the client’s documents were reviewed, site visits to depots and work crews in the field were conducted along with interview with business leaders. Adept also facilitated a review and update of the business’ OH&S risk register.


Where non-compliances were identified during the week, they were documented and provided to the client.  An overall assessment of the robustness and opportunities for improvement of the existing system was provided.  


Where gaps were identified in the existing system, an action plan was developed to clearly document the work required to close the gaps. The Action Plan considered opportunities to integrate improvements to the system into work currently being conducted to review and update the Corporate Safety and Wellbeing Management System, to identify whether the actions in the plan could be addressed by this system or if it required specific business level actions.



We assisted Vicinity Centres, one of Australia’s leading property groups, in developing their Environmental Management System covering all of their shopping centre assets in Australia.

One aspect of the EMS development included the preparation of risk assessments, procedures and Environmental Management Plans for each of their shopping centres. During this process all centre managers were consulted for their input to ensure that the key environmental risks for their asset were identified and documented. This was used to inform and tailor the EMPs to their specific requirements. 

Once the EMPs were established a series of field site visits were conducted at select assets to verify that the risk assessments had captured key risks and the EMPs were fit for purpose.

We were subsequently reengaged by the client to review and update the environmental risk assessment and Environmental Management Plans as well as to develop an operational waste management procedure.



We were initially engaged to review the current Safety Management System for the Environment Services Team of Central Highlands Water, with a view to streamlining and improving HSE standard operating procedures (SOPs). An appreciation of the business and current risk register was gained through:

  • meeting with management and relevant executive team leaders to understand key requirements for work;

  • meeting with relevant area supervisors, occupational health and safety representatives and field personnel;

  • conducting site visits including a sewage treatment plant, a maintenance depot and a major capital project. 

Before a review of the SOPs could be undertaken, we identified that a review of the risk register supporting the Safety Management System was required. We facilitated risk assessment workshops with each of the business groups to ensure that all stakeholders were included in the process and that the correct control measures had been identified.

In consultation with organisational representatives, we identified and agreed on the organisation’s top HSE risks which required the development of high-risk procedures. We also redesigned the structure of the HSE management system to make it more user friendly to the workforce. To this end we continue our support to Central Highlands Water to implement this system.


Oil and Gas

Adept has extensive experience in the Oil and Gas sector covering offshore production facilities and onshore gas plants. We have provided HSE operations and projects resourcing support during hook-up and commissioning of the Wheatstone platform for Chevron. We have also worked with Lochard Energy in both an operations and projects capacity in improving the HSE Management System and supporting the Project team with expansion plans.

Adept has also provided HSE support to the APA Group during the commissioning and operational readiness phases of the Orbost Gas Plant. We have worked with the commissioning team developing the management plans and procedures for the site.


We played a key role in designing and building the Operations Management System for the site and APA Group’s Midstream Operations Business collaboratively with APA Group personnel and management and external stakeholders. Key deliverables of note have been the preparation of the Safety Case and Emergency Response System documentation for the Orbost Gas Plant and the development of training and induction processes to support them.


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